1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Account information (name, email address, company details)
- Payment information (processed securely through third-party providers)
- Testing data and configurations you provide
- Communications with our support team
- Usage data and analytics
We also automatically collect certain information when you use our Service, including IP addresses, browser type, device information, and usage patterns.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze usage and trends
- Detect, prevent, and address technical issues
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure data centers and infrastructure
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Testing Data | 90 days or until deletion request |
| Payment Records | 7 years (legal requirement) |
| Support Communications | 3 years |
| Usage Analytics | 2 years (anonymized) |
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Restriction: Limit how we process your information
To exercise these rights, please contact us at [email protected]
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences. We use cookies for:
- Authentication and session management
- Remembering your preferences
- Analyzing website performance
- Providing personalized content
For more detailed information about our cookie usage, please see our Cookie Policy.
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date below.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Last updated: December 2024
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Data Protection Officer: [email protected]
Address: [Company Address]
Phone: [Contact Number]